How AI Will Improve Customer Experience in 2023

How AI Will Improve Customer Experience in 2023

Whether it is an online website or a phone app, customer experience is the primary element that transforms the stature of a business. It doesn’t matter how good the user interface is; if the functioning and navigation of the website are not good, users will not entertain your business.

As per stats, 42% of the customers are willing to pay more if offered a friendly customer experience. Now, with the speed at which technology is accelerating, it can be tough to keep up with the competition all the time. Hence, the use of top-end technologies like AI, ML, Blockchain, and many others has increased.

Out of these, artificial intelligence has gained massive traction in the past decade. It is being used in almost every industry today. But how can it affect customer experience? How can AI for customer experience be beneficial? Let s read ahead and find out in this article!

What is AI for Customer Experience?

If we talk about AI first, AI is a technology that enables machines to do human-like tasks easily. Though it cannot mimic all human tasks, it can surely ease some of the tasks for humans.

Companies today use artificial intelligence to deliver better solutions to their clients and customers. How? Well, customer data is the centerpiece of this. AI helps firms to devise better and more valuable insights from the data gathered from various sources. The data is huge heaps, so it can take time to analyze for a human. Hence, artificial intelligence comes into the picture.

An excellent example of AI for customer experience is personalization. When a user interacts with a website, the website can keep track of pages the user has visited and the user of the product has searched for. This data is fed to a machine learning algorithm (part of AI) that finds a pattern in them and, based on them, suggests choices to target users with personalized products. Hence, enhancing customer experience.

As per stats, AI will power 95% of customer interactions. It shows that if you are not packed and jacked with AI applications, you may be crushed by your competitors.

How are AI Applications ready to Boost Customer Experience in 2023?

So, when it comes to customer experience backed by AI, there are various ways AI can improve and enhance it. Here are some of them!

AI Chatbots

If you have visited websites dedicated to the app or website development, you will likely see a chatbox at the bottom right or left of the page. Not only development but some shopping and entertainment sites also have these chatboxes.

Now, these chatboxes are controlled by chatbots at the backend. They can help users with some basic queries related to the subject. But, with the collaboration of AI and chatbots, it can be enhanced further to improve customer service and experience.

Though AI-backed chatbots are not ideal for all types of tasks, they can surely be used for some basic customer services like invoice management, order details, and account management. Today, some chatbots can even handle refunds for businesses. The chatbot built within the app can handle simple refunds if the user complains about bad food quality or missing items.

As 23% of customer service companies are currently using chatbots and 68% of the users enjoy the speed at which chatbot answers, they are surefire to improve customer experience.


How do you see only those ads on Google that interest you? It is because of personalization. Personalization is all about keeping track of what you are viewing on the web or a specific website. Websites keep track of what you are viewing on a website and target you with suggestions and ads later on.

With the help of artificial intelligence, it can be further enhanced as business owners can scan more data in less time. AI applications can help analyze heaps of data to consider previous customer preferences, conversation history, and other critical information to provide valuable suggestions. This can save a lot of time people spend searching for the required product or service.

If you need an example of AI and Hyper-Personalization, here is one!

Naked Wine is an online wine retailer that uses Hyper personalization to provide wine recommendations to its users. They collect user reviews and feedback and perform predictive analysis to offer wine suggestions that the users may like.

Real-time Decisioning and Predictive Behavior Analysis

Real-time decisioning deals with analyzing real-time interactions of users to provide them with suggestions and recommendations. There are millions of users interacting with a website at a time. Hence, manually analyzing data related to each interaction can be tough. This is where AI comes into the picture.

Artificial intelligence combined with machine learning is the perfect solution for this. Businesses can capture real-time data while the user interacts with the website and provide the required results. For example, if the user has just skipped an expensive product, you can offer them more cost-effective choices.

On top of that, predictive behavior analysis can also be performed on the data. Predictive behavior analysis is about modeling the data to find patterns and routines to target users with valuable suggestions. The best thing about predictive behavior analysis is knowing what to present to the user and when to present it.


So, if you are a business trying to make it to the top in the competitive market, you need to leverage the power of AI for customer experience. You see, customer experience needs to be super smooth and immersive. Hence, you need to keep it focused and qualitative. With a variety of methods out there, it can become tough. Therefore, artificial intelligence can be useful. It can keep your business always in the eyes of your prospects while you can work on more important things.

If you need any help with AI applications related to customer experience, you can rely on Reinforce Global. The custom software development firm in the US has adept professionals and years of experience.

Role of Augmented Reality in Metaverse

Role of Augmented Reality in Metaverse

The Metaverse is one of the world’s biggest innovations in the making. In fact, according to its creator, Mark Zuckerberg, it is supposed to be an invention that rivals the entire internet itself. As of today, the metaverse combines several technologies such as Virtual Reality (VR), Augmented Reality (AR), blockchain, social media, and everything that will revolutionize Web 3.0. Let’s explore this new world in detail and see how your business can utilize AR to take itself to the next level.

What is the Metaverse?

Mark Zuckerberg’s brainchild, the Metaverse is a virtual, parallel world that is meant to revolutionize the way we interact with technology and each other. It combines VR, AR, and the real world in ways never seen before.

You may have already seen existing virtual worlds that exist parallel to ours such as in popular video games like Roblox, VR Chat, and Minecraft. The Metaverse is here to change the world and impact areas such as:

  • Entertainment
  • Business
  • Trading
  • Social Media
  • Gaming
  • Shopping

What is Virtual Reality?

Virtual Reality, or VR is the technology that you may already have heard about or even used. It can generate a realistic 3D environment inside a computer that can be seen in 3D via a headset. It can make you feel you’re inside the virtual environment using three-dimensional tracking of your hands and head movements.

This world can be used to represent anything from a virtual shopping center to a realistic video game that makes you feel that you’re physically in it. Currently, the commercial applications of VR are beginning to change the world, and innovators are excited to see the direction it takes.

What is Augmented Reality?

Augmented Reality or AR can be considered the opposite of VR. Instead of sending you into a virtual world, AR brings the virtual world to you. It overlays the virtual world over your eyes while allowing you to see things from the Metaverse in the real world.

As of now, AR has been used in various industrial applications such as design and fabrication. Commercially, it can be used for features such as GPS, as seen with the age-old Google Glass.

Unlike VR, AR does not require users to wear bulky headsets as it can work with all kinds of smart glasses. The prime pop culture example of the potential of AR is in the Marvel film Spiderman: Far From Home, where the EDITH glasses are used to interact with technology while being present in the real world.

Mixed Reality: The Best of Both Worlds

Mixed Reality or MR is where the worlds of VR and AR merge together. Apart from allowing you to interact with virtual objects, it lets objects of the real world interact with objects of the virtual world.

Unlike VR, which immerses the users in a totally virtual environment, or AR, which simply overlaps digital content on top of the physical environment without considering its unique and changing composition, MR devices constantly gather new information happening in the surroundings.

However, it is important to note that MR is still in development and is not fully implemented on any device. In contrast, VR has already been conquered by Meta’s Quest 2 line of VR headsets, while Microsoft’s Hololens currently dominates the AR industry.

Why Should Your Company Be in the Metaverse?

Besides mixing realities, this universe will have its own value chain where people and businesses can buy and sell virtual goods and services, such as NFTs (Non-Fungible Tokens).

To make the best out of this new technology, you’ll need to be in it in some way to be able to participate in what’s likely to be a substantial economy shaping the future of technology and digital interactions and will definitely change customer behavior.

Final Thoughts

Since the Metaverse is a project in the making, it is hard to predict the direction it will take years from now. However, as of now, AR and VR both will serve as the key platforms that will allow businesses to make their debut in this parallel world. To know more Contact Us- Reinforce Global